Refund policy

Last updated: 20 August 2026

Skaalbeauty LTD. ("we", "us", "our") wants you to be happy with your order. This policy explains your rights when you buy from skaalbeauty.com, and how to exercise them.

Nothing in this policy limits your statutory rights as a consumer under the laws of Cyprus and the European Union.

Your right to change your mind (14-day withdrawal)

If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days without giving any reason.

The 14-day period starts on the day you (or someone you nominate) physically receive the goods. If your order is delivered in several parts, the period starts on the day you receive the last item.

To exercise this right, tell us clearly before the 14 days are up. Email sales@skaalbeauty.com with your order number and the items you wish to return. You may use the model withdrawal form at the end of this policy, but you do not have to.

After you have told us, you have a further 14 days to send the goods back.

Important exception for opened cosmetics

Our products are cosmetics supplied in sealed containers. Under Article 16(e) of Directive 2011/83/EU, the right of withdrawal does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene once they have been unsealed after delivery.

This means: you can return a product if its seal is intact and the container is unopened and unused. Once a product has been opened, we cannot accept it back under the 14-day withdrawal right.

This exception does not apply to faulty, damaged or incorrectly supplied items — see "If something is wrong with your order" below.

Condition of returned goods

Returned items must be unopened, with their seal intact, and in their original packaging.

You may handle the goods as you would in a shop — for example, to check the packaging and confirm you received the right product. If you handle them beyond what is necessary to establish their nature and characteristics, we may reduce your refund to reflect the loss in value.

Who pays for the return

You are responsible for the cost of returning the goods to us when you withdraw from the purchase. We recommend using a tracked service — until the parcel reaches us, it remains your responsibility, and we cannot refund an item we have not received.

If the item is faulty, damaged in transit, or not what you ordered, we pay the return cost. Contact us first and we will arrange it.

How to send your return

Send returns to:

Skaalbeauty LTD.
Marina Gardens B, Shop 15
Amathountos, Parekklisia
4533 Limassol
Cyprus

Please include your order number in the parcel so we can identify it.

Your refund

Once we receive your return and confirm the seal is intact, we will refund you within 14 days.

Your refund includes the price you paid for the returned items and the standard delivery cost you paid on the original order. If you chose a more expensive delivery option than our standard one, we refund the standard cost only. If you return only part of your order, the delivery cost is not refunded.

We refund to the payment method you used. We do not charge a fee for this.

We may withhold the refund until we have received the goods back, or until you provide proof that you have sent them, whichever happens first.

If something is wrong with your order

Separately from the 14-day withdrawal right, you have a legal guarantee that the goods you receive match what was advertised and are fit for their purpose. This guarantee lasts two years from delivery.

If your order arrives damaged, leaking, faulty, past its shelf life, or is simply not what you ordered, email sales@skaalbeauty.com within a reasonable time of noticing. Photographs help us resolve it faster.

Depending on what is wrong, you are entitled to have the item repaired or replaced, or to a price reduction or a full refund. We pay all costs of putting it right, including return postage.

This applies whether or not the product has been opened.

Orders that do not arrive

If your order has not arrived within a reasonable time, contact us and we will trace it with the carrier. If we cannot deliver it, you are entitled to a full refund including delivery charges.

Cancelling before dispatch

If you want to cancel an order that has not yet shipped, email us as soon as possible. If we have not handed the parcel to the carrier, we will cancel and refund in full.

Complaints

If you are not satisfied with how we have handled your case, write to sales@skaalbeauty.com and we will respond. Consumers in Cyprus may also contact the Consumer Protection Service of the Ministry of Energy, Commerce and Industry.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Skaalbeauty LTD., Marina Gardens B, Shop 15, Amathountos, Parekklisia, 4533 Limassol, Cyprus — sales@skaalbeauty.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Signature (only if this form is notified on paper):
Date:

Contact

Skaalbeauty LTD.
sales@skaalbeauty.com
VAT: CY10415952V