Shipping policy

Last updated: 20 August 2026

Where we ship

We ship from Limassol, Cyprus, to Cyprus and to 28 countries across Europe, North America, the Middle East and Asia-Pacific. You can see whether we deliver to your country using the country selector at the top of any page.

Delivery within Cyprus

Delivery is handled by ACS to the pickup point of your choice.

  • Cost: €6.00 — free on orders over €50.00
  • Delivery time: 2–4 business days from your order

When you check out, you choose your ACS pickup point from a map. Please allow the selector a few seconds to load. ACS will notify you when your parcel is ready to collect.

International delivery

Cost: €6.00 — free on orders over €50.00

  • European Union — 3–7 business days
  • United Kingdom, Norway, Switzerland — 5–10 business days
  • Rest of world — 7–21 business days

Delivery times are estimates and are not guaranteed. Customs processing, local carrier delays and public holidays can extend them. If your order has not arrived by the end of the estimated window, contact us and we will trace it.

Customs, duties and import taxes

Orders delivered within the European Union include all applicable taxes. There is nothing further to pay on delivery.

Orders delivered outside the European Union may be subject to import duties, taxes and customs handling fees charged by the destination country. These are not included in our prices and are payable by you, the recipient. We have no control over these charges and cannot predict them — please check with your local customs office before ordering.

If a parcel is refused at customs or returned to us because charges were not paid, we will refund the price of the goods less our outbound shipping cost and any fees the carrier charges us for the return.

Tracking

You will receive a shipping confirmation email with a tracking number as soon as your parcel leaves us. If you have not received it within three business days of ordering, check your spam folder and then contact us.

If something goes wrong

Parcel not arrived, tracking not updating, package damaged on arrival — email sales@skaalbeauty.com with your order number. We will trace it with the carrier and put it right.

If we cannot deliver your order, you are entitled to a full refund including delivery charges.

Incorrect addresses

Please check your delivery address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery. A second delivery charge may apply.

Contact

Skaalbeauty LTD.
Marina Gardens B, Shop 15, Amathountos, Parekklisia, 4533 Limassol, Cyprus
sales@skaalbeauty.com
VAT: CY10415952V